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Reservation and Cancellation Policies - Terms and Conditions

Cancellation Policy
Reservation Policy
Group Reservation
Long Term Camping
Special Promotional Rates

Cancellation Policy 

Campgrounds         

  1. If the reservation is cancelled in less than 24 hours in advance one night’s fees are forfeited.  
  2. Campers who do not show up by 12 noon the day following the first night’s reservation will forfeit all payments and campsite will become available for first-come, first-served or new reservation. 

Camping Cabins 

  1. If the reservation is cancelled in less than 24 hours in advance one night’s fees are forfeited. 
  2. Campers who do not show up by 12 noon the day following the first night’s reservation will forfeit all payments and cabin/yurt will become available for first-come, first-served or new reservation.

Kartchner Caverns Cave Tour Tickets

  1. If tickets are cancelled with less than 24 hours notice, all fees are forfeited. 
  2. If tickets are cancelled with more than 24 hours notice $3 per ticket processing fee is forfeited, OR may rebook for $5/order.
  3. Customers who do not show up for their appointed tour times will lose all funds and will be unable to rebook tickets 

Camping

For fee charge purposes, Adult is defined as an individual 14 years of age and older unless otherwise noted.

  1. Camping fees reflect a price range dependent upon specific site location and seasonality. Ranges are to be set by the Park Manager after consultation and agreement with the respective Regional Manager. Differences in fees charged within a park’s campground, or changes to fees charged based upon seasonality must be clearly displayed for the visitor in a timely and equitable fashion.
  2. Park patrons shall pay to the Park Manager, or the official designee of the Park Manager, assessed camping fees. Camping fees include the use of the parks day use areas and entrance to the park for the registered stay of the camper.
  3. The Park Manager, or official designee of the Park Manager may credit paid day use fees against camping fees for camping that occurs within 24 hours of paying the day use fees. Annual Entrance permits shall not be credited to camping fees.
  4. Individual developed campsite fees are based upon one vehicle per campsite. Total occupancy will not exceed 6 adults and a total of twelve individuals per campsite. Camping units exceeding this total will be required to obtain additional campsite(s). Campsite fees include parking for only one vehicle. Campers should be encouraged to leave extra vehicles at home, as not all campsites can accommodate extra vehicles.
  5. Additional vehicles will be charged $15.00 per vehicle per night. Extra vehicles must be registered with park staff and the fee paid upon arrival at the park. Extra vehicles must fit in designated parking areas at the campsite. The total number of individuals permitted will not exceed six adults and a total of 12 individuals per campsite. Camping units exceeding this total will be required to obtain additional campsite(s).
    The extra vehicle fee does not apply to vehicles that are towed or are set-up to be towed behind a primary vehicle when the primary vehicle remains at the site and the towed vehicle is used for transportation, or if the second vehicle accompanying the primary vehicle is registered to the same address, or the same person as the primary vehicle.
  6. Special & Conditional Rates shall be available to park patrons only during established low visitation periods in designated areas which shall be posted at each park unit.
  7. A group use area reservation fee, in addition to regular Entrance fees, shall be paid to reserve a group use area for day use. The fee shall be $5.00 per site and is non-refundable and paid immediately upon booking a reservation. 

Reservation Policy 

Campgrounds  

  1. Reservations can be made up to 365 days in advance and a minimum of one day in advance. A reservation fee of $5.00 per site is required, and is non-refundable.
  2. Two night minimum stay during peak season weekends.
  3. 14 nights maximum stay length (extend at discretion of the Park Manager).
  4. Full payment is required at the time the reservation is booked.
  5. If the reservation is cancelled less than 24 hours in advance one night’s fees are forfeited.
  6. Campers who do not show up by 12 noon the day following the first night’s reservation will forfeit all payments and campsite will become available for first-come, first-served or new reservation.
  7. Individuals are limited to reserving up to five sites.  
  8. Campground check-in time is 2:00 p.m. Checkout time is 12 noon.
  9. Reservations are recommended for group areas; please call the park directly.

Cabins

  1. Reservations can be made up to 365 days in advance and a minimum of one day in advance. A reservation fee of $5.00 per cabin is required, and is non- refundable.
  2. Two night minimum stay during peak season weekends.
  3. 14 nights maximum stay length (extend at discretion of the Park Manager).
  4. Full payment is required at the time the reservation is booked.
  5. If the reservation is cancelled less than 24 hours in advance one night’s fees are forfeited.
  6. Campers who do not show up by 12 noon the day following the first night’s reservation will forfeit all payments and cabin will become available for first-come, first-served or new reservation.
  7. Cabin check-in time is 3:00 p.m. Checkout time is 10:00 a.m.
  8. The cabin rate is a flat rate based upon maximum occupancy.
  9. Cabin Occupancy: The rental party must comprise at least one person 18 years of age or older. Occupancy is a maximum of four adults not to exceed six persons total, including children.

Ramadas

  1. Reservations can be made up to 365 days in advance and a minimum of one day in advance. A reservation fee of $5.00 per site is required, and is non-refundable.
  2. If the reservation is cancelled more than 60 days in advance the user fees are refundable. If the reservation is cancelled less than 60 days in advance the user fees are forfeited.

Kartchner Tour Tickets 

Cave Tour Age Requirements

  1. Children 13 and under must be accompanied by an adult 18 or older.
  2. Visitors ages 14-17 may tour the cave without being accompanied by an adult 18 or older.

Kartchner Tour Tickets

  1. If tickets are cancelled with less than 24 hours notice, all fees are forfeited.
  2. If tickets are cancelled with more than 24 hours notice $3 per ticket processing fee is forfeited.
  3. Customers who do not show up for their appointed tour times will lose all funds and will be unable to rebook tickets 
  4. Rotunda Throne Room:
    1. Reservations can be made up to one year in advance.
    2. Maximum of 20 tickets per tour.
    3. Can reserve a maximum of 20 tickets per reservation.
  5. Big Room:
    1. Maximum of 17 tickets per tour. 
    2. Reservations can be made up to one year in advance.
    3. Can reserve a maximum of 17 tickets per reservation.
    4. Reservations are available seasonally from October 15th through April 15th. 
    5. Children 6 and under are not allowed on the Big Room tour.

No Shows

Campers who do not show up by 12 noon the day following the first night’s reservation will forfeit all payments and the campsite, cabin or yurt will become available for first-come, first-served or new reservation.

Group Reservation 

Group Area Designation: Park areas to be available for use for by groups on a reservation basis must be so designated by the Director. Once designated, it is the responsibility of the Park Manager to administer the reservation of the designated area.

In designing areas for group use, the following conditions shall be adhered to:

  1. The area should be in a portion of the park that will not prevent the general public from normal park activities. 
  2. The area should be signed as available for reservation use.
  3. The area when not reserved will be open to the general public.
  4. The area must be easily delineated from other use areas in the park.
  5. User fees as prescribed in rule R-12-8-109 will apply to all groups. The proposal for area designation will be prepared by the Park Manager and should include site location, size, capacity, type of use, signing needs and facility description. 

Group Area Reservations: 

  1. Reservations will only be accepted no later than 2 days prior to the date being reserved and no earlier than 365 days in advance.
  2. Reservation fees must be paid immediately upon the reservation being made and are non-refundable.
  3. A reservation is not confirmed until the reservation fee has been paid.
  4. All reservations will be confirmed in writing, either via e-mail or hard copy.
  5. The Park Manager may establish a minimum group size to reserve an area. For larger areas, the Park Manager may schedule two groups simultaneously if in the Manager’s judgment both uses may be accommodated.
  6. Groups using areas with an established minimum group size will be assessed applicable day use or camping fees based upon that minimum size when the group size is less than the established minimum.
  7. A Reservation fee of $5.00 per site is required, and is non- refundable (see current Arizona State Park Fee schedule).

Group Reservation Management: After a group area reservation has been confirmed in writing, it is the park staff’s responsibility to ensure the availability of the designated area. This should be done far enough in advance to prevent any inconvenience or misunderstanding on the part of other park visitors on the date(s) the reservation is honored.

Reservations (special promotional): The Director, or designee, may provide special advance reservations for the use of park facilities where such provision will promote the mission of Arizona State Parks. These reservations may be with individuals or groups*. All such reservations will be purchased at the full set price, including any and all appropriate surcharges, and will be paid in full at the time the reservation is provided. *At no time will any such provided reservation for a cavern tour at Kartchner Caverns State Park exceed 25 (twenty-five) participants.

Long Term Camping 

  1. Guests who wish to take advantage of long-term camping (longer than two weeks) must pay in full for the first two weeks of their stay, along with the $5 reservation fee. The minimum length of stay, to reserve a long-term site will be 28 nights.
  2. All long-term reservations will be handled by the call center. The call center will find a site that runs concurrently for the length of stay the guest requests. The call center will collect the first two weeks plus the reservation fee and will block out duration of stay in two-week increments.
  3. Upon the guest arrival, their first two weeks will have been paid in advance through the reservation process. After the first two weeks have ended, the guest will provide future payment in two-week increments on the last day of each two-week segment. Payments will be made by the customer at the contact station during regular business hours.
  4. If a guest decides to depart earlier than the date they originally agreed upon, the standard reservation cancellation policy will apply.
  5. Alamo Lake will block 59 sites for Long Term Camping from October 1st through March 31st.
  6. Maximum length of stay will be 12 weeks (84 nights).
  7. All other Policies and Rules governing Camping will remain in effect.

Special Promotional Rates  

The Director may negotiate or set special promotional rates at any park facility.  These rates can include, but are not limited to, reduced rates for off season periods, discounts, or coupons.  Any change will be enforced only after such written documentation outlining the scope of the promotional rate, signed by the Director, or his/her designee has been received by those facilities affected.

Revised March 3, 2014

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