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Reservation and Cancellation Policies - Terms and Conditions

Cancellation Policy
Reservation Policy
Group Reservations
Damage and Theft Policy
Special Promotional Rates

Cancellation Policy 

To cancel or change a reservation, please call 877-MY-PARKS (877-697-2757) daily from 8am to 5pm MST.

Campgrounds

  1. If the reservation is cancelled in less than 24 hours in advance one night’s fees are forfeited.  
  2. Campers who do not show up by 12 noon the day following the first night’s reservation will forfeit all payments and campsite will become available for first-come, first-served or new reservation. 

Camping Cabins

  1. Reservations canceled more than two days before your stay will be refunded, except the $10.00 reservation fee. Reservations canceled two days or less before your stay will result in the forfeiture of the first night stay amount and the $10.00 reservation fee.
  2. Failure to arrive for your scheduled reservation may result in loss of your payment and your cabin may be made available for resale. If your party is unable to check in as planned, please contact the park.

Kartchner Caverns Cave Tour Tickets

  1. If tickets are cancelled with less than 24 hours notice, all fees are forfeited. 
  2. If tickets are cancelled with more than 24 hours notice $3 per ticket processing fee is forfeited, OR may rebook for $5/order.
  3. Customers who do not show up for their appointed tour times will lose all funds and will be unable to rebook tickets 

Camping Fees

For fee charge purposes, Adult is defined as an individual 14 years of age and older unless otherwise noted.

  1. Camping fees reflect a price range dependent upon specific site location and seasonality. Ranges are to be set by the Park Manager after consultation and agreement with the respective Regional Manager. Differences in fees charged within a park’s campground, or changes to fees charged based upon seasonality must be clearly displayed for the visitor in a timely and equitable fashion.
  2. Park patrons shall pay to the Park Manager, or the official designee of the Park Manager, assessed camping fees. Camping fees include the use of the parks day use areas and entrance to the park for the registered stay of the camper.
  3. The Park Manager, or official designee of the Park Manager may credit paid day use fees against camping fees for camping that occurs within 24 hours of paying the day use fees. Annual Entrance permits shall not be credited to camping fees.
  4. Individual developed campsite fees are based upon one vehicle per campsite. Total occupancy will not exceed 6 adults and a total of twelve individuals per campsite. Camping units exceeding this total will be required to obtain additional campsite(s). Campsite fees include parking for only one vehicle. Campers should be encouraged to leave extra vehicles at home, as not all campsites can accommodate extra vehicles.
  5. Additional vehicles will be charged $15.00 per vehicle per night. Extra vehicles must be registered with park staff and the fee paid upon arrival at the park. Extra vehicles must fit in designated parking areas at the campsite. The total number of individuals permitted will not exceed six adults and a total of 12 individuals per campsite. Camping units exceeding this total will be required to obtain additional campsite(s).
    The extra vehicle fee does not apply to vehicles that are towed or are set-up to be towed behind a primary vehicle when the primary vehicle remains at the site and the towed vehicle is used for transportation, or if the second vehicle accompanying the primary vehicle is registered to the same address, or the same person as the primary vehicle.
  6. Special & Conditional Rates shall be available to park patrons only during established low visitation periods in designated areas which shall be posted at each park unit.
  7. A group use area reservation fee, in addition to regular Entrance fees, shall be paid to reserve a group use area for day use. The fee shall be $5.00 per site and is non-refundable and paid immediately upon booking a reservation. 

Reservation Policy 

Campgrounds  

  1. Reservations can be made up to 365 days in advance and a minimum of one day in advance. A reservation fee of $5.00 per site is required, and is non-refundable.
  2. Two night minimum stay during peak season weekends.
  3. 14 nights maximum stay length (extend at discretion of the Park Manager).
  4. Full payment is required at the time the reservation is booked.
  5. If the reservation is cancelled less than 24 hours in advance one night’s fees are forfeited.
  6. Campers who do not show up by 12 noon the day following the first night’s reservation will forfeit all payments and campsite will become available for first-come, first-served or new reservation.
  7. Individuals are limited to reserving up to five sites.  
  8. Campground check-in time is 2:00 p.m. Checkout time is 12 noon.
  9. Reservations are recommended for group areas; please call the park directly.

Cabins

  1. Upon arrival at the park the gatehouse attendant will direct you to your cabin. The camp hosts will check you in at your cabin and give you a parking permit. Each vehicle must have a permit displayed, maximum two vehicles per cabin. If arriving after the gatehouse closes, proceed to the campground to check in with the campground hosts if present.
  2. Maximum length of stay: 14 consecutive nights per household
  3. Check in time is 3:00 p.m. Check out time is 10:00 a.m. 
  4. Maximum occupancy is six people, including children and at least one member of the party must be a legal adult (18 years of age).
  5. Six people maximum occupancy for adjacent RV sites
  6. Tents are not allowed at the cabin sites or adjacent RV sites.
  7. Your cabin access code is the last four digits of your confirmation number. 
  8. Quiet hours are from 9:00 p.m. to 8:00 a.m.
  9. The cabins have beds with mattresses, but no linens. Please bring your own linens or sleeping bags, pillows etc. 
  10. Cabins have electricity, lighting, heating and cooling but, no plumbing. Restrooms and showers are located nearby. Dishes can be washed in the sinks behind the restroom building.
  11. Smoking and open flames are not permitted in the cabins. A $250.00 cleaning fee will be assessed for failure to adhere to this policy.
  12. Cooking is not permitted in the cabins or on the porch. An excessive cleaning fee ($50.00/hour) will be assessed for failure to adhere to this policy.
  13. No pets are allowed in the new cabins at Patagonia Lake, Lost Dutchman, and Lake Havasu State Parks during the first year of operation.  If pets are found to be in the new cabins, a $100 cleaning fee will be assessed.
  14. Please make sure to leave the cabin clean and undamaged. Failure to do so may result in cleaning/damage fees billed to the credit card on file.
  15. Reservation fee: $10.00.

Ramadas

  1. Reservations can be made up to 365 days in advance and a minimum of one day in advance. A reservation fee of $5.00 per site is required, and is non-refundable.
  2. If the reservation is cancelled more than 60 days in advance the user fees are refundable. If the reservation is cancelled less than 60 days in advance the user fees are forfeited.

Kartchner Tour Tickets 

Cave Tour Age Requirements

  1. Children 13 and under must be accompanied by an adult 18 or older.
  2. Visitors ages 14-17 may tour the cave without being accompanied by an adult 18 or older.

Kartchner Tour Tickets

  1. If tickets are cancelled with less than 24 hours notice, all fees are forfeited.
  2. If tickets are cancelled with more than 24 hours notice $3 per ticket processing fee is forfeited.
  3. Customers who do not show up for their appointed tour times will lose all funds and will be unable to rebook tickets 
  4. Rotunda Throne Room:
    1. Reservations can be made up to one year in advance.
    2. Maximum of 20 tickets per tour.
    3. Can reserve a maximum of 20 tickets per reservation.
  5. Big Room:
    1. Maximum of 17 tickets per tour. 
    2. Reservations can be made up to one year in advance.
    3. Can reserve a maximum of 17 tickets per reservation.
    4. Reservations are available seasonally from October 15th through April 15th. 
    5. Children 6 and under are not allowed on the Big Room tour.

No Shows

Campers who do not show up by 12 noon the day following the first night’s reservation will forfeit all payments and the campsite, cabin or yurt will become available for first-come, first-served or new reservation.

Group Reservation 

Group Area Designation: Park areas to be available for use for by groups on a reservation basis must be so designated by the Director. Once designated, it is the responsibility of the Park Manager to administer the reservation of the designated area.

In designing areas for group use, the following conditions shall be adhered to:

  1. The area should be in a portion of the park that will not prevent the general public from normal park activities. 
  2. The area should be signed as available for reservation use.
  3. The area when not reserved will be open to the general public.
  4. The area must be easily delineated from other use areas in the park.
  5. User fees as prescribed in rule R-12-8-109 will apply to all groups. The proposal for area designation will be prepared by the Park Manager and should include site location, size, capacity, type of use, signing needs and facility description. 

Group Area Reservations: 

  1. Reservations will only be accepted no later than 2 days prior to the date being reserved and no earlier than 365 days in advance.
  2. Reservation fees must be paid immediately upon the reservation being made and are non-refundable.
  3. A reservation is not confirmed until the reservation fee has been paid.
  4. All reservations will be confirmed in writing, either via e-mail or hard copy.
  5. The Park Manager may establish a minimum group size to reserve an area. For larger areas, the Park Manager may schedule two groups simultaneously if in the Manager’s judgment both uses may be accommodated.
  6. Groups using areas with an established minimum group size will be assessed applicable day use or camping fees based upon that minimum size when the group size is less than the established minimum.
  7. A Reservation fee of $5.00 per site is required, and is non- refundable (see current Arizona State Park Fee schedule).

Group Reservation Management: After a group area reservation has been confirmed in writing, it is the park staff’s responsibility to ensure the availability of the designated area. This should be done far enough in advance to prevent any inconvenience or misunderstanding on the part of other park visitors on the date(s) the reservation is honored.

Reservations (special promotional): The Director, or designee, may provide special advance reservations for the use of park facilities where such provision will promote the mission of Arizona State Parks. These reservations may be with individuals or groups*. All such reservations will be purchased at the full set price, including any and all appropriate surcharges, and will be paid in full at the time the reservation is provided. *At no time will any such provided reservation for a cavern tour at Kartchner Caverns State Park exceed 25 participants.

Damage and Theft Policy

Cabins:

  1. Please report any damages and repair issues upon arrival at the cabin. Unreported damages or missing items will be assumed to have occurred during your stay. Charges may include, but are not limited to, actual damages, theft, unpaid charges, unauthorized pets, cooking indoors, smoking inside, or the need for excessive cleaning.
    1. Smoking of any kind is strictly prohibited inside the cabins. If smoking occurs then a $250.00 cleaning fee will be applied to your credit card on file.
    2. Unauthorized pets in cabins will result in a pet cleaning fee of $100.00 applied to the credit card on file.
    3. You will be charged for missing or damaged items.
    4. Excessive cleaning will result in a $50.00/hour fee applied to your credit card on file.

Special Promotional Rates  

The director may negotiate or set special promotional rates at any park facility.  These rates can include, but are not limited to, reduced rates for off season periods, discounts, or coupons.  Any change will be enforced only after such written documentation outlining the scope of the promotional rate, signed by the director, or his/her designee has been received by those facilities affected.

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  ARIZONA STATE PARKS  

Outdoor Recreation Info Center
Visitors Welcome!
23751 N. 23rd Ave. #190
Phoenix, AZ 85085

 (877) MY-PARKS

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Mission Statement
"Managing and conserving Arizona's natural, cultural and recreational resources for the benefit of the people, both in our Parks and through our Partners."